Refund Policy
At Bravonixy, we strive to provide high-quality digital services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be considered for our services.
1. General Policy
Due to the nature of digital services, all payments made to Bravonixy are generally non-refundable once work has commenced. By purchasing our services, you acknowledge and agree to this policy.
2. Eligibility for Refunds
A refund may be considered under the following circumstances:
The project has not yet started.
Bravonixy is unable to deliver the agreed service.
A duplicate payment was made in error.
A cancellation request is approved before significant work has been completed.
3. Non-Refundable Situations
Refunds will not be provided if:
The project has already started or substantial work has been completed.
Deliverables have been provided to the client.
The client changes their mind after project approval.
Delays occur due to the client’s failure to provide required information, feedback, or materials.
Services involving custom design, development, branding, SEO, or marketing work have been executed.
4. Project Cancellation
Clients may request project cancellation by contacting us directly. If cancellation is approved, any eligible refund will be calculated based on the amount of work completed up to the cancellation date.
5. Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution.
6. Disputes
If you believe a refund request has been unfairly denied, please contact us with complete details of the project and payment information. We will review the matter and respond as promptly as possible.
7. Contact Us
For refund requests or questions regarding this policy, please contact us:
Bravonixy
Email: info@bravonixy.com
By purchasing or using Bravonixy services, you acknowledge that you have read and agreed to this Refund Policy.
Company
Adamus Comp Limited
Nura Adamu Idris
UNIT 903, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG